Amazon consumers base a big part of their purchsse decisions on the quality of the reviews and feedback, so great customer service is key. Additionally, Amazon tracks and records all negative issues that may have a dramatic impact on the brand's account.
Customer reviews and feedback drive attention and enhance the shoppers experience but above all, they drive conversion! Therefore, we focus on helping brands manage their customer service through constant follow-up and we address any issues related to them.
We'll work with you to convert a negative review into a positive experience thus enhancing the chances for a repetitive order.
This will translate into improved brand image and lower the chances of merchandise returns.
As part of our services, we can also offer to monitor and answer customer messages on Seller Central that need to be addressed within 24 hours.